The Terra Volcana Pays de Volvic Tourist and Spa Office processes personal data (hereinafter “Personal Data”) concerning you in the context of the use of this website (hereinafter “Site”).

As data controller, we respect privacy and protect the personal data of users of our Site.

This policy aims to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of protection of personal data with regard to the applicable provisions in this area, in particular Law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as “Data processing and freedoms” in its latest version and with the RGPD (General Data Protection Regulation) in application since May 25, 2018.

Scope of this personal data protection policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or through – the Site.

The Terra Volcana Tourist and Spa Office, the Volvic Countries, collects Personal Data (example : online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.

The notion of Personal Data refers to any information relating to an identified natural person. A person is “identifiable” when he can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to him.

“Non-Personal Data” corresponds to information that does not allow a person to be identified.

Data controller

The person responsible for processing Your Personal Data is : Mr. Director – Office of Tourism and Spa Terra Volcana, the Pays de Volvic, 27 place de la fédération, 63200 Riom; certain technical services : hosting, deduplication, data quality, customer knowledge, ect. are entrusted to our technical service providers. In accordance with Article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which prohibits it from any use of the data entrusted to it not provided for in the service contract and which requires it to implement technical measures and organizational requirements that meet security and personal data protection requirements.

Security and confidentiality of personal data

We consider Your Personal Data to be confidential.
We strive to take reasonable technical measures to prevent any loss or misappropriation of data when collecting or storing data that you have communicated to us, and to prevent any communication to unauthorized third parties.

However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorized third parties will not be able to defeat the measures in question or use Your Personal Data for illegitimate purposes. Consequently, the Terra Volcana, Pays de Volvic Tourist and Spa Office cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever.

The Site may provide links to third party websites that may be of interest to you.
The Terra Volcana, Pays de Volvic Tourist and Spa Office has no control over the content of third-party sites or the practices of these third parties in terms of the protection of the Personal Data that they may collect. Consequently, the Tourist Office Terra Volcana, Les Pays de Volvic declines any responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to fond out about the personal data protection policies of these third parties.

Purposes of data collection

We process your data in whole or in part for the purposes of allowing you to browse our Sites and Applications and to adapt our content to your device to improve your browsing :

  • memorize the information you have entered in the forms (your user account for example) ;
  • allow you to share our content on social networks ;
  • allow you to purchase products or services ;
  • allow you interactive and personalized use of the Sites and Applications ;
  • to identify your needs and interests and to provide you with the most suitable products and services ;
  • allow you to open and manage an account in order to access all the features ans options offered by the Sites and Applications ;
  • send information and/or external communications ;
  • organize competitions (contacting winners, giving out prizes, ect.) ;
  • send newsletters, if you have consented to it by checking the corresponding box ;
  • send commercial offers from partners, if you have consented to this by checking the corresponding box ;
  • analyze the audience and the number of visitors to the Site ;
  • deliver advertisements tailored to your interests ;
  • analyze the performance of these advertisements ;
  • process applications and manage sources of recruitment ;

The recipients of your personal data are our own management teams and our technical service providers.

Data collected

Personal Data

Personal Data may include the following :

  • Last name
  • First name
  • Email address
  • address
  • Date of Birth
  • Phone number
  • Password
  • Portrait photograph
  • Geolocation
  • IP adress

And any other Personal Data that may be relevant for the purposes set out below.

Cookies and other tracers

Cookies, or other similar tracers, are files used by a server to communicate with the browser. Cookies are used to send status information when a user is viewing a site. Status information can be, for example, a session ID, language, expiration date, response domain, ect. Cookies are used to retain, for their period of validity, status information when a browser accesses the various pages of a website or when this browser subsequently returns to said site. Only the issuer of a cookie can read or modify the information it contains. There are different types of cookies :

  • session cookies which disappear as soon as you exit the browser or the site ;
  • permanent cookies that remain on your device until the expiration of their lifespan (maximum 12 months) or until you delete them using your browser features.

You can access your cookie management panel to configure the storage and reading of cookies.

How to disable cookies ?

Browser setting

The installation of certain cookies is subject to your consent. During your first visit to the Site, an information banner is displayed indicating that by continuing to browse the site, the aforementioned cookies will be installed on your equipement.

Cookies or tracers make it possible to fully benefit from the functionalities of the Site. If your browser is configured to refuse all cookies or tracers, this may prevent the use of some of our services, for which the Terra Volcana, les Pays de Volvic Tourist and Spa Office cannot be responsible.

The forms

Subscribe to newsletters

Partner newsletters

By authorizing this type of newsletters, you authorize the partners of the Terra Volcana Tourist Office and Spa, the Volvic Countries to send you personalized emails, including commercial offers. You can unsubscribe at any time, however, the maximum retention period for your data corresponds to your partnership period with the Terra Volcana Tourist and Spa Office, the Volvic Countries.

General public newsletters

By authorizing this type of newsletters, you authorize the Terra Volcana, Pasy de Volvic Tourist and Spa Office to send you personaliezd emails. You can unsubscribe at any time from any of the received emails, however, the maximum retention period for your data is 5 years.

Subcribe to a user account

You have the possibility to create an account which gives you access to You can unsubscribe at any time from your persnal space, however, the maximum retention period for your data corresponds to your partnership period with the terra Volcana Tourist and Spa Office, the Volvic Countries.

Contact form

The dat is transmitted by the user of the site who wishes to send a remark or a report. the information collected from this form is sent to the service in charge of managing comments on the site. The maximum period for your data is 5 years.

Your rights

In accordance with the provisions of the applicable personal data protection regulations, you have the right to access, rectify and delete data concerning you and the right to obtain a copy of the personal data that we hold. in a structured electronic format (portability).

You also have a right to object for a legitimate reason that the personal data concerning you are being processed, and a right to object to your data being used for such purposes. Prospecting, particularly commercial.
You can exercise your rights by sending us your requests by post to the following address
We undertake to respond to these requests within one month of receipt of the requests. This period may be extended by two months, depending on the complexity and the number of requests received.

You also have a right to object for a legitimate reason that the personal data concerning you are being processed, and a right to object to your data being in the event of a dispute over the exercise of the rigths, you have the option to lodge a complaint with the National Commission for Computing and Freedoms.

Data retention

We only keep Your Personal Data for a period of time necessary and proportionate to te purpose for which they were collected, namely for a maximim period of 5 years from the last exchange tou had with us and carried out at your initiative (connection to your account in particular).

Beyond the aforementioned periods, your data will be deleted.

Updating of this privacy policy

This privacy policy is subject to change or modification at any time.

You are invited to consult it regularly.

For more practical information on exercising your rights, we recommend that you consult the website of the Commission National Informatioque et libertés, and more particularly the page

Last modification: February 22, 2019